ARISE: A DESTINATION-FOR-A-DAY SPA HARVARD BUSINESS

ARISE: A DESTINATION-FOR-A-DAY SPA HARVARD BUSINESS 

. This paper provides a Berkeley Research analysis and case solution to a Harvard Business School human resource management case study (from HBS’ Brief Cases collection) by Michael Beer and Lynda St. Clair on Dallas-based health and beauty spa ARISE. The case focuses on the day spa’s difficulties (high employee turnover, scheduling problems, departing employees poaching customers) in implementing a competitive strategy which positions employees to act as “personal wellness coaches” for customers. The case solution includes problem definition, problem analysis, discussion of alternatives, recommendations, and brief implementation plan. APA Style. 12 pages, 6 footnotes, 4 bibliographic sources.
TAGS: ARISE spa case solution, employee motivation, talent management, strategic human resource management, competitive strategy, team management, customer relations management.

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